Corto Maltes Oceanfront
1st. Avenue north and 10th Street
77710 Playa del Carmen, Mexico


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Rental Terms & Conditions – Cancellation Policy

Cancellation policies

For reservations made for holiday dates (December 18 – January 8), and for the month of February, there are no refunds or exchanges for any reason.

For all other dates:

If you cancel your reservation 60 days or more prior to your arrival date, you will receive a refund of your payment less a cancellation fee equal to one night rent plus tax. Credit card processing fees and split payment processing fees are not refundable.

If you cancel your reservation less than 60 days prior to your arrival date, you forfeit the entire amount paid.

Due to our contractual obligations with the owners of the properties we promote, there are no exceptions to these cancellation policies. If you feel that for any reason the need may arise to cancel your reservation, we suggest that you purchase Trip Insurance.

Trip Insurance can be purchased by copying and pasting the following link to your web browser: http://www.travelinsured.com/info/plan-comparison-chart?agency=47725

Missing or Damaged Items

Playa Premier Properties does not collect or return a damage or security deposit. However, you are responsible for any items that are missing or damaged during your stay. If, upon arrival, you notice that something is already missing or damaged, you must inform the management company. If you lose or damage any item in the property, please inform the management company promptly to make arrangements to pay them for the lost or damaged item. If items are discovered missing or damaged during your stay or after your departure, the management staff or a member of property management will contact you to discuss the loss or damage and will make arrangements to collect payment from you. By signing this agreement, you agree to be financially responsible for any items that you or the other occupants lose or damage during your stay, including appliances, dishware, towels/linens, keys, furniture, glass, decorative items or any other item in the property.

Rules and Regulations

Smoking is expressly prohibited within the rental property, and allowed only on the balconies. The scent of cigarette smoke or cigarette butts found within the units may result in a cleaning charge of up to $200US. It is prohibited to throw cigarettes or cigarette butts over the balcony. This could result in a fire and criminal charges.

Guests are not allowed to exceed the maximum occupancy of a property. If more guests are in the property than what is agreed to on this rental agreement, this will result in eviction from the property without reimbursement.

Guests are not allowed to admit others not in their rental group into the common areas of the property without express permission from the common area administration. All posted property and common area rules must be obeyed by all guests.

Playa Premier Properties and the property management company and the owners they represent are not responsible for any health or accident related problems or charges that may occur to the guests during their stay. The guest acknowledges that it is not recommended to drink water from any other source than the bottled purified water provided in each unit. The guest will also take all necessary precautions regarding safety, health, and any other precautionary measures, and will not hold Playa Premier Properties, the property management company, or the owners liable for any occurrences.

Playa Premier Properties and the property management company and the owners they represent are not responsible for any cases of theft or replacement of stolen valuables from the unit during the guest’s stay. The guest acknowledges that it is the responsibility of the guests to keep the entrance door closed and locked, and balcony doors closed and locked while absent. Any item belonging to the guest which becomes missing is the responsibility of the guest.

Any behavior deemed inappropriate by Playa Premier Properties or the property management company, including excessive noise, throwing items from the balconies, destruction of property, behavior resulting in complaints from other guests, etc., may result in eviction, and/or notification of the authorities, by Playa Premier Properties or the property management company.

Playa Premier Properties reserves the right to transfer this reservation to another property or cancel the reservation in the case that the property reserved becomes unavailable for rent due to damage, utility problems, if the owner sells the property, or due to other circumstances outside of our control. Playa Premier Properties and the property management will do everything reasonably possible to find a similar property for rent. If a similar property cannot be found, or if the guest decides not to accept the alternative property, a full refund will be given to the guest, with no penalties or fees deducted.

Playa Premier Properties reserves the right to cancel a reservation without reimbursement if payments are not received by the dates listed on the contract.